Starting as low as $159 per month

  North American based, bilingual technical support. We’re CompTIA A Plus, WatchGuard, and Microsoft certified with an onboard Dentrix & Gendex engineer.

Services

ServicesBasicProVIP
Unlimited Phone Support During normal business hoursIncludedIncludedIncluded
Support for eleven key management systemsIncludedIncludedIncluded
Support for ten digital systemsIncludedIncludedIncluded
Network diagnose and troubleshootingIncludedIncludedIncluded
Computer desktop troubleshootingIncludedIncludedIncluded
Printer and scanner troubleshootingIncludedIncludedIncluded
Digital sensor troubleshootingIncludedIncludedIncluded
2D panoramic machine troubleshootingIncludedIncludedIncluded
Discounted rates for onsite supportIncludedIncludedIncluded
Hardware and software vendor assistanceIncludedIncludedIncluded
Operating system errorsIncludedIncludedIncluded
Critical and Important MS Windows updatesIncludedIncluded
Critical and Important MS Windows PatchesIncludedIncluded
Third Party Management of the most common applications *IncludedIncluded
Automated hard drive defragsIncludedIncluded
Workstation monitoringIncludedIncluded
Server MonitoringIncludedIncluded
Commercial strength antivirusIncludedIncluded
Secure remote accessIncludedIncluded
No Emergency feesIncluded
No zone transfer feesIncluded
Extended remote support hours until 9PM Monday through FridayIncluded
Onsite support hours included (talk to your rep for more information)Included
Approved firewall management assistanceIncluded
E-ssential Networks BDR Management and Configuration (Does not include local vault)Included

* Third Party Patching Support:
Adobe Flash, AdobeReader, AdobeShockwave, Apple iTunes, Apple QuickTime, Apple Safari, Google Chrome, Mozilla Firefox, Mozilla, Thunderbird,Oracle Java, PDF Creator, Skype Business

A computer and network assessment must be performed before engaging any of our services. E-ssential Networks reserve the right to charge a fee for the assessment. Ask your representative for more information

Block of Time

Block Of Time can be purchased in increments of fifteen minutes per Block. The Block Of Time can be used for any type of service(s) provided by E-ssential Networks LLC. It covers everything from planning and installation, remote and on-site support, routine maintenance and upgrades etc. It is a simple and flexible approach to obtain professional computer services for your technology needs without any bindings.

Block of Time Rate Structure

Customers are not charged at the higher rate if the response-time is quicker than requested. The section below summarizes the Block of Time Rate Structure.

SeverityDeductionZone Transfer
Standard Hours4 Block Per HourApplies
Urgent 4 Hours Response8 Blocks Per HourApplies
Urgent 6 Hours Response6 Block Per HourApplies
After Hour Support(Between 5:30 PM and 8:30 AM)6 Block Per HourApplies
Saturday8 Block Per HourApplies

Block of Time applies to regular business hours, Monday-Friday, 8:30 AM- 5:30 PM EST. Activities before 8:30 AM and after 5:30 PM,  during weekdays, will be deducted at six blocks per hour. Work performed on Saturdays will be deducted at 8 Blocks per Hour, No Sunday & Holidays. There is a minimum of 4 Blocks of Time deducted for the first hour. After the first deduction, increments of 15 minutes will apply