DEXIS™ Technical Support Specialists use the latest screen-sharing technology to view, control and resolve software issues remotely. A Technical Support Specialist will walk you through the remote assistance process.
How To Get Support
| STEP 1 | Call Technical Support at 888-88-DEXIS or submit a support request so we can assist you with the problem you are experiencing. |
| STEP 2 | To initiate a secure Live Online Support session, shut down all non-DEXIS Platform applications except your browser window. |
| STEP 3 | While on the phone with Technical Support, you will be given a unique session key. Enter the Session Key in the box to the right and click Submit to initiate the screen-sharing session. |
| STEP 4 | You will be prompted to download a small virus-free plug-in. |
| STEP 5 | With your permission, your support representative will be able to view your screen and share control of your mouse and keyboard. |
| STEP 6 | You are in full control of your computer at all times. You always have overriding control of your computer, and you can end the screen-sharing session at any time. |
