Dexis Remote Assistance

DEXIS Technical Support Specialists use the latest screen-sharing technology to view, control and resolve software issues remotely. A Technical Support Specialist will walk you through the remote assistance process.

How To Get Support

STEP 1Call Technical Support at 888-88-DEXIS or submit a support request so we can assist you with the problem you are experiencing.
STEP 2To initiate a secure Live Online Support session, shut down all non-DEXIS Platform applications except your browser window.
STEP 3While on the phone with Technical Support, you will be given a unique session key. Enter the Session Key in the box to the right and click Submit to initiate the screen-sharing session.
STEP 4You will be prompted to download a small virus-free plug-in.
STEP 5With your permission, your support representative will be able to view your screen and share control of your mouse and keyboard.
STEP 6You are in full control of your computer at all times. You always have overriding control of your computer, and you can end the screen-sharing session at any time.

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